Job description

Housing Support Officer


Full time

Morgan Hunt are delighted to be working with a fast growing Housing Association in the Manchester and Oldham area.

Head office is based in Oldham, with most of the properties spread across the Greater Manchester area.

This is a great opportunity to join a business that can offer swift career progression and autonomy. We hope to hear from Housing Support professionals who thrive on working independently and wish to progress.

The key objective of the role of Housing Support Officer is to provide support service for tenants using and applying to the temporary housing service; to assist and empower them to maintain their tenancy, increase their independence and facilitate tenants moving on to more permanent accommodation.

Applicants must possess a driving licence and have access to a vehicle to travel across the Manchester and Oldham areas.

Key responsibilities

The role holder will establish and maintain professional relationships with customers, building mutual trust, respect and understanding to ensure effective work can be undertaken with families and individuals who are, or may be at risk of becoming, homeless and who may have, or be at risk of developing multiple needs.

This work will usually be undertaken in the customer’s accommodation as well as in various venues local to the household being supported.

To assess needs and provide support for customers with complex needs, offering holistic support plans that agree individual targets and work towards the achievement of longer-term solutions and aspirations.

Establish and maintain a rapport with customers and challenge the existing patterns of behaviour which may undermine positive outcomes.

Assist customers to identify realistic goals, by providing choice and developing actions, ensuring full commitment and agreement from all parties to ensure the achievement of identified targets.

Assist customers to move on from the temporary accommodation provided. Assist customers to identify and consider all reasonable accommodation options available to them so that they may move on from their temporary accommodation in a timely manner.

This will include Registered Social Landlord and Private Rented Sector accommodation.

Adopt a flexible and personalised approach when working with service users and their families to enable the development of confidence and resilience and to help service users achieve independence and control of their own lives

Work collaboratively with partner agencies and stakeholders to ensure that service users are able to access community and national services to achieve their identified outcomes.

Maintain accurate, up to date records and collect data and information to evidence performance around service delivery to ensure achievement of internal and external targets.

If this sounds like the kind of opportunity you have been waiting for, then please send a recent CV outlining your Housing and Support experience.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.