Homeless Support Worker
HOURS: Up to 40 hours per week
(Early: 8.00am – 4.30pm Late: 1pm -9.30pm)
Daily Duties
- Manage own caseload of Homeless clients
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create and maintain support/action plans
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers
- Ensure customers receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Carry out Health and Safety tasks
Essential requirements
- DBS within the last 12 months (must have original copy)
- Experience working with the homeless