Enhanced Housing Options Officer

Job description

Do you want to help vulnerable households in need?

Do you put the person at the centre of what you do?

Do you have the resilience to thrive in a busy working environment?

If so, we would love you to apply for the post of Enhanced Housing Options Officer.

The role

This is a fantastic opportunity to join the busy, exciting Housing Advice and Options Service. Enhanced Housing Options Officers (EHO) provide intensive support to people experiencing homelessness and sleeping rough in Sheffield. We work with people throughout the homelessness process and into their own settled accommodation, assisting them with rehousing, tenancy management, help with income support, managing appointments and engaging with other services in the city. Homeless prevention is at the heart of everything we do, and if we cannot prevent homelessness, the EHO service works with the most vulnerable in our city to support them into and maintain their own accommodation, subsequently preventing cyclical homelessness.

A key aspect of the role involves working with internal and external partners in a multi-agency focused approach to fully understand the holistic needs of the person. The successful candidates must understand issues that cause rough sleeping, be empathetic towards the clients and have clear professional boundaries. They must also be able to manage expectation and work within the limits of the resources available.

You would be working in a team with skilled and experienced officers, seniors and managers who would be on hand to support you. In this role you will be expected to visit people in their homes or accommodation, in day centres and on the street. There will also be times you will be required to work at different work sites, including various temporary accommodation sites across the city.

Who we are looking for

To be successful, you must be able to demonstrate a clear person-centred focus, with an ability to prioritise and organise your work. We need excellent communicators who work well on their own initiative but are also flexible team players. It is important to be resilient and hardworking, with a keenness to learn. You must have a dynamic attitude and take the initiative with your work. Many people we support in the EHO service have experienced significant trauma at times in their lives and this can be reflected in their engagement with services. An ability to see and understand the whole picture and approach your work through a trauma-informed approach is therefore essential in this role.

We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences and particularly welcome applications from people with lived experience of using support services.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will be required to complete an Enhanced Disclosure and Barring Service Check.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities, which benefit you and the Council.