Prospectus is pleased to be working with a homelessness charity based in Newham, whose mission is to provide support to people who find themselves sleeping rough in East London by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities. They are looking to recruit a Customer Service Officer to act as a first point of contact for their residents and other visitors to the organisation.

As their Customer Service Officer, you will provide high quality customer service to residents and other callers contacting or visiting the organisation, dealing with a broad range of housing management, property maintenance and repairs enquiries, and providing accurate and timely information and documentation when needed. Forming part of their Customer Services team, you will assist colleagues in providing an effective and responsive service to residents and visitors, providing administrative support, and creating and maintaining records as required.

To be considered, you will have previous experience of working in a customer focused role and possess strong customer service and administrative skills. Due to the nature of this position, you will be required to have some insight into supported housing, homeless and/or care setting either in a paid, voluntary or educational capacity. Strong IT skills and exceptional communication skills both written and verbal are essential, as is working practice and knowledge of data protection and confidentiality.

To be considered, you must be willing to work 37.5 hours per week, rotating shift pattern from Monday – Sunday.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking ‘apply now’ below.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.