Job Description

About the Role

This post presents an exciting opportunity to become a frontline practitioner within our Finance, Benefit and Debt (FBD) services in the London region. Commissioned by HMPPS, these services are focused on supporting adult male ex-offenders to understand motivations, rationale, habits, behaviours and social capital, which explain root causes for FBD needs, and address them.

  • This role will involve working in close partnership with delivery partners, HMPPS, Voluntary Sector and other Criminal Justice organisations
  • Financial Wellbeing Advisers manage a caseload of Service Users and complete ongoing assessments and management of each Service Users needs, capacity, opportunity, and motivation to rehabilitate. They deliver and access interventions that support rehabilitation, working in partnership with a range of local providers, and taking account of available risk information.

    The role will be based in the community and will require travel across various delivery sites across London. It may also require some occasional travel to other regions to access training and develop links with partnership agencies.

    As a Financial Wellbeing Advisor,  your main accountabilities will include:

  • Undertake structured assessments to understand specific finance, benefit, and debt needs of the service user, and construct tailored action plans in line with their specific needs, complexity level, risk factors, and protected characteristics.
  • Support service user to claim the correct benefits, gain access to relevant entitlements, and manage under/overpayments.
  • Support service user to obtain a national insurance number, personal photo identification, birth certificate, or other documentation.
  • Help service users to access banking and financial services, to meet FBD (Finance, Benefit, and Debt) needs, through supporting service users to develop online banking skills.
  • Sign-post service users to relevant agencies/organisations that will support them with their finance, benefit, or debt needs.
  • Qualifications

    What does good look like for this role?

  • A confident and professional approach to supporting individuals from diverse backgrounds, who may present with multiple difficulties.
  • Ability to proactively manage a caseload of service users, in line with the information contained within referrals.
  • Ability to identify/recognise risk, act according to risk management procedures when completing healthy relationship work.
  •  Attention to detail, particularly relating to recording of work and meeting of deadlines.
  • Excellent communications skills, with the ability to adapt messages to the audience receiving them, and retain confidentiality at all times.
  • Qualifications, Knowledge and Experience:

  • Experience working with Microsoft Office – Word and Excel.
  • Experience of working with offenders and/or disadvantaged people.
  • Knowledge of how financial issues can impact on re-offending.
  • An understanding of safeguarding adults and children.
  • Any qualification relevant to working with those in Criminal Justice System, for example criminology/ criminal justice/ social care/ mental health/ IAG/ Family.
  • Knowledge of relevant organisations/agencies which support those with finance, benefit and debt issues/needs.
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