Salary:  £, progressing to £,

Hours: , mixture of shifts

Contract: Fixed term contract for 6 months

You will manage a team of support workers that work with our street homeless clients. You will love supporting others and helping them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult and high risk situations. You will need to have strong professional boundaries and able to build relationships with entrenched and isolated service users. The team leader will uphold the reputation of the Day Centre being the central core of the Homeless Pathway in Southampton.


  • You will support your team to achieve their potential through regular staff supervision and coaching
  • You will be involved in the recruitment of staff for your team
  • You will attend meetings to support funding
  • Increase presence of service in the local area to help win tenders and maintain current contracts
  • Prioritise crisis management referrals
  • Facilitation and Monitoring of agreed client support
  • You will support your team where needed with their workload
  • Ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action
  • Provide reports and data where needed
  • Be part of the on-call service
  • Attributes & Values

  • Clear verbal and written English and great communication skills
  • Basic IT and keyboard skills
  • Polite, assertive manner
  • Passion for working in a client/customer facing role
  • Have an interest and genuine concern for homelessness and related issues
  • Experience of working in a residential or institutional or similar
  • Knowledge of voluntary and statutory agencies