Job description:

Job Title Youth hub worker

Location – Dudley. Based in Dudley Council plus with some home working also

Salary – Hourly rate of pay: £9.90 per hour, but with pay review pending, effective from April 2023.

Contract type – Permanent

Working hours – 35hrs Full Time Mon – Fri 9am – 5pm.

Interview Date – 8th and 15th march 2023

About the role

Working as part of the Youth Hub at Dudley Council Plus you will deliver a critical front facing service that supports the effective delivery of the homeless service for young people. We provide support to young people aged 16 to 25 which includes youth offenders, and care leavers as well as ex-offenders.

You will be co-located within the homelessness team at Dudley Council Plus based in Dudley town centre. You will manage a caseload of referred clients as well being on `duty` as part of a rota with your Council colleagues as part of the HPRT (Homeless Prevention and Response Team). This role will see you providing advice to young people who are either homeless or at risk of becoming homeless. You will work to connect your caseload of young people to the right services to achieve positive outcomes. We can provide direct support for up to 4 weeks, then refer on to other specialist agencies if appropriate

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You will be operating in sometimes challenging and emotionally charged situations therefore you must have the ability to listen, understand each case, communicate clearly, remain calm under pressure and deal with each request for services confidentially.

We want someone who has the knowledge, insight and experience of working with people with a variety of needs, but with a flexible working approach to be involved in all of the services currently being delivered under the GreenSquareAccord support services projects.

About us

GreenSquareAccord is one of the biggest social housing and care providers in England, we provide care and support to some of the most vulnerable people in society. This includes older people`s residential care, Specialist dementia care, Mental health nursing and supported housing for people with learning disabilities, with over 25 years` experience in over 100 care schemes, providing three million hours of care each year – GreenSquareAccord provides a hugely rewarding place to work

Our purpose

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people – whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

  • We believe our customer is everything
  • We are one team
  • We are supportive and caring
  • We are business-minded for social purpose
  • We are curious and ambitious.
  • You can read more about the GSA Way in our recruitment pack.


    In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP)

    How to apply

    All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

    GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

    If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

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