Job summary
An exciting opportunity has arisen to join the Integrated Local Services (ILS) directorate in our General Manager (GM) role. The GM will provide senior leadership oversight, support and assurance to the service management teams, alongside supporting and driving forwards key strategic initiatives. The directorate has an income budget of over £66m and a workforce of over 1,000 WTE staff. We provide a range of community and inpatient health services for adults in south-east London. Our services include community nursing, palliative and end of life care, home-based and bed-based rehabilitation, urgent care response services including our @Home service, specialist nursing services, care for adults with learning disabilities, support for asylum seekers and refugees, care for homeless people, and prevention services including weight management and smoking cessation.
This role will sit as part of the ILS DMT, consisting of the Clinical Director, Deputy Chief Therapist, Deputy Director of Nursing and Heads of Nursing, working operationally and strategically across the breadth of services we provide. The post is supported by two DGMs, as well as a team of SMs and Clinical Leads. The post holder will report to the Clinical Director with a professional line to the Director of Operations. Within the wider Trust there are established GM networks, and the post holder will be supported to access the many professional development opportunities in the organisation.
Main duties of the job
The GM role covers several high-profile established multi-disciplinary specialties and supports transformation work including virtual wards, outpatient clinics, and contribution to the delivery of the SE London core offer requirements across our services. The GM will be working with senior stakeholders across the ICS, supported by the CD and the Director of Operations. The GM will also have opportunities to lead on Trust-wide improvement projects, engage with local commissioners, maintain strong health and social care partnerships with Lambeth and Southwark, and oversee the business planning process. There are opportunities associated with the implementation of GSTT’s new electronic health record later this year, including enhancing our ability to take a data-driven approach to delivery of the care we provide.
To deliver in this role, you will need experience of working within multi-professional teams. You will have a strong proven track record of inclusive leadership and staff management. You will have successful strategic and operational management experience and will demonstrate a high level of organisational skills to facilitate delivery of planned work and unplanned requirements associated with the role. This will include a commitment to patient care and performance delivery along with robust financial and workforce experience. A strong track-record of successful delivery is essential as is a passionate desire to make a difference to patients.
About us
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
Job description
Job responsibilities
Leadership and Performance Management:
- Together with the Clinical Director and Head of Nursing provide leadership to the Directorate staff, ensuring clear communication of Trust and Directorate values, vision, priorities and expectations to ensure the engagement of teams to deliver services of the highest quality;
- Responsible for managing the highly complex nature of the business area and ensuring that the appropriate strategic plans are delivered within the complex operating framework.
- In conjunction with the Clinical Director develop and deliver the strategy and performance management of clinical services.
- Responsible for the development and delivery of complex capacity plans to ensure that the Trust achieves 18 weeks and other waiting time reduction targets;
- Take a leading role working with a range of complex clinical specialties and other support departments to improve throughput in outpatient, inpatient and day care settings
- Exercising delegated authority on behalf of the Clinical Director, the post holder will provide leadership to resolve day-to-day management issues within the Directorate;
- Holding Lead Clinicians, and Service Managers to account for delivery of their objectives through regular performance review meetings;
- Ensuring sufficient data availability within the Directorate to monitor and track performance and to satisfy reporting requirements;
- Providing appropriate input and challenge to clinical and business plans where necessary.
- To formally deputise for the Clinical Director as required.
- Participate in Silver Commander on-call rota.
Risk & Governance:
- Develop and manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, decontamination requirements, other Trust-wide policies and processes and best practice requirements;
- Manage the resolution of complaints and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities;
- Support, alongside the HoN and other clinical staff, root cause analyses and trend analyses of all complaints and adverse incidents.
- Prepare briefing reports for the Director of Clinical Services, Chief Operating Officer, Trust Management Executive and the Trust Board in relation to the performance of services within the directorate.
Staff Management:
- Provide senior leadership within the Directorate and influence service design and delivery across the organisation;
- Responsible for ensuring that the workforce is appropriately utilised and long term service needs are appropriately planned for in terms of staffing levels and skill mix.
- Monitor compliance within the Directorate with Trust-wide staff management policies and procedures and take remedial action with accountable managers where shortfalls occur;
- Line manage, coach and develop Lead Clinicians and other senior staff and conduct their annual performance appraisal in conjunction with the Clinical Director.
- Support Lead Clinicians in the coaching, mentoring and development of Service Managers.
Financial Management:
- Responsible for ensuring that financial obligations are met and that all Directorate staff work within defined budget parameters and that they comply with the Trusts Standing Financial Instructions;
- Act as an authorising signatory for capital and revenue budgets within limits agreed with the Directorate;
- Manage reporting on budget positions across the Directorate to support the Clinical Director to discharge his or her accountability for ensuring internal and external financial targets are achieved, including the maximisation of income opportunities and the delivery of efficiency savings;
- Manage large, complex and multi-stranded budgets in an environment that constantly fluctuates. Also to ensure effective resource utilisation and expenditure against control totals.
Strategy, Change Management and Service Improvement:
- Support the Clinical Director in identifying both new opportunities for the individual services within the Directorate arising from changes in the external environment or internal innovation and potential threats and ways to respond to them;
- Contribute to the development and delivery of the Trusts strategy and policies, and ensure that the Directorate supports the delivery of national NHS requirements.
- Lead change management programmes within the Directorate and across the Trust, ensuring completion of the most complex and challenging projects to time, budget and quality targets, ensuring successful implementation of programmes and initiatives which may impact Trust-wide.
- Provide leadership to facilitate the development and implementation of a comprehensive estates strategy for transforming the environments for the delivery of elective and emergency surgery and associated critical care facilities across the hospital sites, in collaboration with Capital and Engineering teams and external contractors.
Person specification Experience/ Qualifications Essential criteria
- Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director in a large, multifaceted healthcare environment including staff management, financial management and change management.
- Relevant Masters/MBA qualification or equivalent professional qualification.
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- Experience of managing large, multi stranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
Service Delivery Essential criteria
- A strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams
Strategic Essential criteria
- Experience of continuous business planning and programme/project management programmes resulting in positive value for money outcomes.
Skills and Ability Essential criteria
- Strong leadership, interpersonal skills and authority; able to successfully foster and manage inter-relationships between own unit and other Directorates.
- Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement.
Job description
Job responsibilities
Leadership and Performance Management:
- Together with the Clinical Director and Head of Nursing provide leadership to the Directorate staff, ensuring clear communication of Trust and Directorate values, vision, priorities and expectations to ensure the engagement of teams to deliver services of the highest quality;
- Responsible for managing the highly complex nature of the business area and ensuring that the appropriate strategic plans are delivered within the complex operating framework.
- In conjunction with the Clinical Director develop and deliver the strategy and performance management of clinical services.
- Responsible for the development and delivery of complex capacity plans to ensure that the Trust achieves 18 weeks and other waiting time reduction targets;
- Take a leading role working with a range of complex clinical specialties and other support departments to improve throughput in outpatient, inpatient and day care settings
- Exercising delegated authority on behalf of the Clinical Director, the post holder will provide leadership to resolve day-to-day management issues within the Directorate;
- Holding Lead Clinicians, and Service Managers to account for delivery of their objectives through regular performance review meetings;
- Ensuring sufficient data availability within the Directorate to monitor and track performance and to satisfy reporting requirements;
- Providing appropriate input and challenge to clinical and business plans where necessary.
- To formally deputise for the Clinical Director as required.
- Participate in Silver Commander on-call rota.
Risk & Governance:
- Develop and manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, decontamination requirements, other Trust-wide policies and processes and best practice requirements;
- Manage the resolution of complaints and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities;
- Support, alongside the HoN and other clinical staff, root cause analyses and trend analyses of all complaints and adverse incidents.
- Prepare briefing reports for the Director of Clinical Services, Chief Operating Officer, Trust Management Executive and the Trust Board in relation to the performance of services within the directorate.
Staff Management:
- Provide senior leadership within the Directorate and influence service design and delivery across the organisation;
- Responsible for ensuring that the workforce is appropriately utilised and long term service needs are appropriately planned for in terms of staffing levels and skill mix.
- Monitor compliance within the Directorate with Trust-wide staff management policies and procedures and take remedial action with accountable managers where shortfalls occur;
- Line manage, coach and develop Lead Clinicians and other senior staff and conduct their annual performance appraisal in conjunction with the Clinical Director.
- Support Lead Clinicians in the coaching, mentoring and development of Service Managers.
Financial Management:
- Responsible for ensuring that financial obligations are met and that all Directorate staff work within defined budget parameters and that they comply with the Trusts Standing Financial Instructions;
- Act as an authorising signatory for capital and revenue budgets within limits agreed with the Directorate;
- Manage reporting on budget positions across the Directorate to support the Clinical Director to discharge his or her accountability for ensuring internal and external financial targets are achieved, including the maximisation of income opportunities and the delivery of efficiency savings;
- Manage large, complex and multi-stranded budgets in an environment that constantly fluctuates. Also to ensure effective resource utilisation and expenditure against control totals.
Strategy, Change Management and Service Improvement:
- Support the Clinical Director in identifying both new opportunities for the individual services within the Directorate arising from changes in the external environment or internal innovation and potential threats and ways to respond to them;
- Contribute to the development and delivery of the Trusts strategy and policies, and ensure that the Directorate supports the delivery of national NHS requirements.
- Lead change management programmes within the Directorate and across the Trust, ensuring completion of the most complex and challenging projects to time, budget and quality targets, ensuring successful implementation of programmes and initiatives which may impact Trust-wide.
- Provide leadership to facilitate the development and implementation of a comprehensive estates strategy for transforming the environments for the delivery of elective and emergency surgery and associated critical care facilities across the hospital sites, in collaboration with Capital and Engineering teams and external contractors.
Person specification Experience/ Qualifications Essential criteria
- Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director in a large, multifaceted healthcare environment including staff management, financial management and change management.
- Relevant Masters/MBA qualification or equivalent professional qualification.
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- Experience of managing large, multi stranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
Service Delivery Essential criteria
- A strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams
Strategic Essential criteria
- Experience of continuous business planning and programme/project management programmes resulting in positive value for money outcomes.
Skills and Ability Essential criteria
- Strong leadership, interpersonal skills and authority; able to successfully foster and manage inter-relationships between own unit and other Directorates.
- Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement.
Person Specification
Knowledge/Qualifications
Essential
- Relevant Masters/MBA qualification or equivalent professional qualification.
- Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director in a large, multifaceted healthcare environment including staff management, financial management and change management.
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
- Experience of managing large, multi stranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
- Demonstrable experience of advising the board on strategic options regarding service delivery.
Experience
Essential
- Senior experience of developing demand forecasting a continuous business planning and programme/project management programmes resulting in positive value for money outcomes.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- A strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships;
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
Skills
Essential
- Strong leadership, interpersonal skills and authority; able to successfully foster and manage inter-relationships between own unit and other Directorates.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role. High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude;
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Strong organisational ability and well developed resource and staff management skills: able to forecast, plan, develop and manage unit capability in line with business plan and organisational vision.
- Proven ability to foster an organisational culture that is positive about change and committed to delivery of the strategic vision
- Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement.
Person Specification
Knowledge/Qualifications
Essential
- Relevant Masters/MBA qualification or equivalent professional qualification.
- Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director in a large, multifaceted healthcare environment including staff management, financial management and change management.
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
- Experience of managing large, multi stranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
- Demonstrable experience of advising the board on strategic options regarding service delivery.
Experience
Essential
- Senior experience of developing demand forecasting a continuous business planning and programme/project management programmes resulting in positive value for money outcomes.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- A strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships;
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
Skills
Essential
- Strong leadership, interpersonal skills and authority; able to successfully foster and manage inter-relationships between own unit and other Directorates.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role. High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude;
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Strong organisational ability and well developed resource and staff management skills: able to forecast, plan, develop and manage unit capability in line with business plan and organisational vision.
- Proven ability to foster an organisational culture that is positive about change and committed to delivery of the strategic vision
- Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
