Customer Service Advisor

Employer: Atos

Location: Edinburgh

Salary: Up to £10.75 per hour

Job type: Temporary

What will I be doing?

This is an exciting opportunity to join our clients Life and Pensions Centre of Excellence in Edinburgh. You will be working in our large modern office within the well connected Edinburgh Park, which offers subsidised on-site restaurants including Costa. If you drive to work, we have got you covered with on-site multi-story car park55.

This is a Telephony role within our fast-paced Contact Centre, and you will be the first point of contact for all inbound calls. You’ll provide a first-class service to our customers so that they receive the right information every time. You will be at the forefront of ensuring that the Customer has a memorable experience and that they are positive about the service they receive.

We will support you with becoming part of the team; classroom-based training will be provided onsite as well as the opportunity to listen to and take calls with support prior to taking real calls. Your call types will vary from updating contact details and giving policy values to more complex technical queries about legislative change.

You will receive regular feedback from your line Manager and Team Coach and will have regular 121s to support your development.

This is a full-time position working 37.5 hours per week. The Contact Centre is currently open between 09:00 – 17:00 so you won’t be expected to work outside of those hours.

What do I need?

You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don’t worry as we provide all the training and support you’ll need.

At a minimum you should have:

  • A genuine desire to help our customers
  • Strong computer skills to enable use of a variety of systems
  • Be confident communicating both verbally and in writing
  • What’s in it for me?

    As a valued employee of the Atos, you’ll have access to a range of amazing benefits;

  • Salary progression and self-development
  • Performance related bonus
  • Subsidised on-site Restaurant including Costa
  • Free on-site multi-story car park55
  • On-site gym & 5 a-side football facilities
  • Employee discount at various shopping outlets
  • Non-contributory age-related Pension Scheme
  • Flexible Benefits including Private Health Care, Income Protection and Life Assurance with additional voluntary benefits
  • If this sounds like you, we’d love to hear from you. Click apply and start your application today!


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