We’re looking for a kind, compassionate and resilient Support Worker to join our service in Windsor!

£20,592.00 per annum with average potential earnings of over £22,650* per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and career progression.
Want to feel in control of your career? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures – we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Wellesley House provides temporary supported accommodation for homeless families in Windsor, Berkshire. Our team offer accommodation and housing related support to residents for up to two years. A higher level of support is provided to vulnerable families that require additional support.
Families are supported to access benefits and other financial help, support with maintaining their tenancy, in engaging with local community, identifying and accessing appropriate skills training, educational and work opportunities and accessing relevant specialist support agencies (including Mental Health and Substance Misuse).
All referrals to Wellesley house come from RBWM housing options team, staff work closely with the housing team in the council. We have excellent links with children’s services in the area including the local children’s centre who run activities for the children at Wellesley House and a local health visitor also runs a monthly baby and toddler clinic at the service.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
– Work proactively with Windsor Hostel team to handle the service caseload and support an effective team approach to meeting each customer’s identified needs
– Motivate the team and champion a positive local culture within the service
– Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
– Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, such a facilitating group activity
– Support customers to undertake domestic tasks, including practical assistance to ensure a high-quality living environment that promotes customers’ dignity, respect and allows customers to feel safe and welcome in their own home
– Participate in support planning, risk management and assessment of needs in line with support planning
-Monitor the CCTV throughout the shift
-Report any observations relating to customers’ welfare

Personal Attributes:
– Enjoys social interaction and the company of others, networks in local business community
– Approachable and open behaviour
– Prefers working as part of a group or team
– Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
– Has a practical and logical mind and is naturally well organised
– Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour.
– Is highly motivated and a self-started
– Enjoys managing and motivating others
– Has a practical and logical mind and is naturally well organised
– Is confident with high levels of self-esteem
– Is respectful, articulate and sensitive in style of communication
– Is passionate and enthusiastic about his/her career and job experiences
– Is motivated towards excellence and improvement of personal performance with a can-do attitude
What you will bring:
– NVQ Level 2 in Health and Social Care or equivalent or experience within charity/social care sector. 1 years’ experience with families/ Young People/Mental health settings
-Good understanding of safeguarding
-Professional boundaries

– Relevant specialism experience

Please visit the Look Ahead website for more information.

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