Job summary
We have an exciting job opportunity as Band 4 Medical Secretary roles don’t arise very often!
How do you fancy a new start in a new team? Within the Surgery Department we really value our Medical Secretaries, they play an important role in the day to day running of our clinical services making sure that patient care is at the forefront of all we do. Within the Upper GI Service we provide care for cancer, urgent and routine patients both in clinics and in theatres.
This is a very busy and varied role; no day is ever the same. As a medical secretary on a typical day you will undertake various admin duties, have regular contact with patients and all members of the clinical team, as well as ensuring the smooth running of the Upper GI Service, making sure our patients get the best possible care.
We are known as being a really friendly and supportive team; this will be a varied for someone with a passion for making a difference.
If you are somebody who is dynamic, has previous secretarial experience, and are flexible in your approach, this role could be the one for you.
Although desirable, previous NHS experience is not essential, as you will be given full on the job training and support.
We also offer further development opportunities within the trust.
The job will be based at both Royal Preston Hospital and Chorley and South Ribble Hospital
Main duties of the job
There’s no doubt, in order to make a difference for the patients we serve at Chorley and Preston Hospitals, as well as community, we need great people providing dedicated support behind the scenes, and the value that your ‘support’ will bring cannot be underestimated. We want you to join us and help us develop our Service.
We rely on our administrative team to support across our division and you will be joining a team that is working hard to transform the way we provide back office and administrative services. As part of the digital transformation,we are constantly looking at innovative ways and ideas to transform administrative tasks moving us forward towards a ‘digital first’ approach. Do you have any creative ideas that can make a difference and have an impact on our vision? We would love to hear them!!
We aren’t going to shy away from saying that it’s going to be challenging at times, as well as demanding, but we know this will motivate you and if you can keep your cool and keep things on track when things get chaotic, then you are just what we are looking for.
Although the role will primarily be based at Chorley District Hospital, we are looking for someone who would relish the opportunity to work at Royal Preston Hospital one day per week.
About us
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
- To represent the Upper GI Department responding to external and internal telephone queries from staff, patients and others and referring to appropriate person, acting in a professional, courteous manner at all times
- Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trusts complaints procedure .
- Manage electronic calendars for consultants, organising meetings as required and accurate maintenance of an electronic diary with effective communication of diary commitments.
- Provide secretarial / administrative services to Consultants and their team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency.
- Support to organise the daily work of the Support Secretary and Typist, ensuring files and papers are available and up to date, providing briefings for the days activities, highlighting deadlines and potential conflicts of interest.
- Provide secretarial and administrative support when other members of the team are absent.
- Co-operate in the provision of information within the Acute & Specialist Surgery Clinical Business Unit.
- Opportunity to undertake a mentoring role within the Upper GI Admin Team.
Job description
Job responsibilities
- To represent the Upper GI Department responding to external and internal telephone queries from staff, patients and others and referring to appropriate person, acting in a professional, courteous manner at all times
- Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trusts complaints procedure .
- Manage electronic calendars for consultants, organising meetings as required and accurate maintenance of an electronic diary with effective communication of diary commitments.
- Provide secretarial / administrative services to Consultants and their team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency.
- Support to organise the daily work of the Support Secretary and Typist, ensuring files and papers are available and up to date, providing briefings for the days activities, highlighting deadlines and potential conflicts of interest.
- Provide secretarial and administrative support when other members of the team are absent.
- Co-operate in the provision of information within the Acute & Specialist Surgery Clinical Business Unit.
- Opportunity to undertake a mentoring role within the Upper GI Admin Team.
Person Specification
Values & Behaviours
Essential
- Commitment and conscientious approach to work
- Capable of using initiative, tact and discretion
- Confidentiality
- Must be prepared to work across CDH & RPH sites
Qualifications & Education
Essential
- Good general education including GCSE English and Maths (grade C or above) or Functional Skills English and Maths Level 2
- Secretarial qualifications
Desirable
- ECDL or equivalent qualification
- NVQ Level 2 Admin and Clerical
Knowledge & Experience
Essential
- Advanced knowledge of medical terminology
- Efficient in the use of Microsoft Office and Office 365
- Previous administrative/secretarial experience
Desirable
- Previous administration experience in an NHS environment
- Previous Medical Secretarial experience
- Working knowledge of patient information technology systems
Skills & Abilities
Essential
- Able to work both as part of a team and to use own initiative and work without supervision
- High standard of organisational skills and able to work under pressure
- Able to prioritise work and work of others
- Excellent written and verbal communication skills with attention to details
Desirable
- Ability to liaise and coordinate with other Teams within the Trust and other Hospitals
Person Specification
Values & Behaviours
Essential
- Commitment and conscientious approach to work
- Capable of using initiative, tact and discretion
- Confidentiality
- Must be prepared to work across CDH & RPH sites
Qualifications & Education
Essential
- Good general education including GCSE English and Maths (grade C or above) or Functional Skills English and Maths Level 2
- Secretarial qualifications
Desirable
- ECDL or equivalent qualification
- NVQ Level 2 Admin and Clerical
Knowledge & Experience
Essential
- Advanced knowledge of medical terminology
- Efficient in the use of Microsoft Office and Office 365
- Previous administrative/secretarial experience
Desirable
- Previous administration experience in an NHS environment
- Previous Medical Secretarial experience
- Working knowledge of patient information technology systems
Skills & Abilities
Essential
- Able to work both as part of a team and to use own initiative and work without supervision
- High standard of organisational skills and able to work under pressure
- Able to prioritise work and work of others
- Excellent written and verbal communication skills with attention to details
Desirable
- Ability to liaise and coordinate with other Teams within the Trust and other Hospitals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
