Job description:

ICT Support Technician

Chippenham/West Brom/Hybrid

Salary – £23,900 – £29,800 per annum – depending on skills and experience

Contract type – Permanent

Working hours – Full Time 37 hours

Closing Date – 20 March 2023

Interview Date – TBC

About the role

You will manage all standard IT Helpdesk requests and routine break fix issues to a high level of customer service. Ensure that the IT Helpdesk calls are effectively logged, user expectations are managed / understood to ensure that escalated calls to higher support teams are actioned in a timely manner.

You will manage day to day requests for Business Applications to include system configuration, security access control management, data integration tasks and report writing as required.

You will provide additional technical support to assist IT users get the most out of their issued equipment by providing one on one tuition or team demonstrations.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You must have a degree in ICT or another related subject or Demonstratable experience in a similar role.

You will have 5 GCSEs at Grade C or above/NVQ2 or vocabulary, verbal reasoning, and numerical skills to the equivalent ability level.

You will be confident using mobile working solutions. Strong Technical user.

You must have excellent working knowledge & experience of using Microsoft Office 365 suite.

You will have the ability to triage high call volumes so that effective service levels are maintained.

About us

GreenSquareAccord is one of the biggest social housing and care providers in England.

We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

Our purpose

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people – whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

  • We believe our customer is everything
  • We are one team
  • We are supportive and caring
  • We are business-minded for social purpose
  • We are curious and ambitious.
  • You can read more about the GSA Way in our recruitment pack.


    In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

    All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

    GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

    If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

    Close Date for applications:20/03/2023Job description attachment: