Housing Support Service Lead Job Vacancy in London Borough of Brent, England, UK

Job title: Housing Support Service Lead

Reporting to: Operations Manager

Staff reporting: Housing Support Officer

Based: Brent

Tasks

• Build positive client relationships and ensure team delivery of personal housing plan
• Build relationship with other stakeholders to sign post clients for more specialist support
• Work with clients and team to identify and action service improvements
• Build relationships with referral sources such as Single Homeless Teams, relevant partners and support services organisations, in order to access best support to meet clients’ needs
• Escalate maintenance issues to maintenance team and service
• Monthly supervision of Housing Support Officer
• Provide support for Housing Support Officers with benefits advice, applications, appeals, tribunals and determining if current benefits are correct and in line with client’s needs
• Assist and support HSOs with complex cases, in addition to managing the residual case load
• Review to ensure all housing support plans and risk assessments are regularly updated by the team
• To record and report safeguarding concerns in line with Caridon Foundation duties and established policies and procedures
• To update and record new tenant’s details on Arthur and maintain accurate Arthur records
• Monitor and oversee practices to ensure that tenancy, behaviour, payment and eviction standards are managed in line with company policies
• To provide weekly and monthly statistics on voids, evictions and arrears
• To meet KPIs set
• Ensure the operation of service is to a good quality standard that meets customer service requirements
• To support Housing Support Officers with Housing Benefit issues such as overpayments and arrears
• To ensure that all Housing Benefit claims are submitted with all relevant documentation to prevent delays in claims
• To handle and escalate clients’ complaints
• To attend multi-agency meetings to promote the needs of clients or Caridon Foundation
• To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation

Communications

• Contribute to Group Newsletter
• Collate case studies, photographs and information from the field and provide to Public Relations

Volunteers

• Advertise and recruit volunteers as required to support the functions of the fundraising team where necessary
• Carry out volunteer inductions
• Manage and supervise volunteers