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Domus Recruitment are working on behalf of our client in Tower Hamlets, who are looking for a Bookings and Emergency Allocations Officer on a 6 month contract. This opportunity is good for anyone that has experience within Housing Options (homelessness) service area.
Key Responsibilities of a Bookings and Emergency Allocations Officer:

  • To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options, providing information in advance of transfer to self-contained accommodation so that properties are suitable first-time round
  • To conduct inspections of designated hotels as directed, to confirm landlord compliance with service standards, referring to enforcement agencies as appropriate
  • To assess the accommodation needs of homeless applicants and undertake all procedures for booking customers into emergency, self-contained temporary and permanent accommodation, ensuring compliance with statutory requirements, guidance governing the suitability of accommodation and Council policies, procedures, and targets
  • To manage a caseload of applicants accommodated under homelessness duties and powers in bed & breakfast accommodation and liaising with the lead officer dealing with the homelessness assessment to ensure all enquiries are completed in a timely manner, bringing concerns to the attention of the Team.

    • Bookings and Emergency Allocations Officer Requirements:

  • An understanding of the duties owed to customers threatened with homelessness/actual homelessness under relevant legislation
  • An awareness of the services available to customers seeking help and accommodation provided by other organisations, both statutory and voluntary, including those beyond housing such as health & well-being, employment & education
  • Good knowledge of the Housing Benefits system and general knowledge of

    • wider welfare benefits available to tenants and customers

  • Knowledge of the principles and processes of managing rent accounts

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