• Provide service user support in a person lead manner, which is both professional and respectful.
  • Assess the safety and wellbeing needs of the service user and develop plans which address and reduce identified risks.
  • In partnership with service users, to assess their needs and develop support plans, which are flexible and respond to the changing needs of the service users.
  • To work with service users and relevant external agencies in order to deliver meaningful and effective key working.
  • To support service users to integrate with their communities in line with good neighbourhood principals.
  • To advocate on behalf of service users to achieve the best outcomes for them.
  • Provide outreach work within the community based on service delivery needs.

Skills and Qualifications

Essential Skills

  • Good working knowledge of risk assessment and risk management processes.
  • Good IT skills, including working knowledge of using IT systems to record client information.
  • Ability to communicate.
  • The ability to compile and present accurate written and electronic reports.
  • Have an understanding of homelessness and the issues that can lead to homelessness.
  • Have an understanding of what supports can be offered in homeless services to promote positive futures.
  • Have knowledge/experience of working with needs assessment, key working and support planning for service users.
  • Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness.
  • Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.
  • Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies.
  • Knowledge and willingness to work within the guidelines of Depaul vision mission and values.

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