Care Coordinator – Homeless Healthcare Service Job Vacancy in South Tyneside, England, UK

Job description

Job responsibilities

Jobresponsibilities:

To achieve these outcomes, your rolewill be to facilitate the following:

To assist in the provision of directlyaccessible routes into primary health care that can flex as required inresponse to changing requirements or circumstance, including support to achieveNew Patient Health Checks

To assist with the delivery of arobust hospital in reach service in the MRI in order to identify homelessinpatients and undertake effective discharge planning in collaboration withsecondary care colleagues with a focus on engagement with appropriate primarycare following discharge, carrying out identified actions as required toachieve engagement in primary care post discharge.

To be responsible for keeping personalpractice and knowledge in relation to safeguarding practice and policies up todate in order to ensure that the role is delivered in a way that keeps bothpatients and colleagues safe.

To undertake street and communityoutreach in a variety of locations across the city to support the work ofservice.

Provide coordination and navigation for people and their carers acrosshealth and care services, working closely with social prescribing link workers,mental health workers and other primary care network roles.

To work collaboratively with primary care and other agencies to respondto QOF/IIF and other long term health condition targets for this patientcohort.

Making and managing appointments for patients related to primary careand voluntary organisations.

Help people transition seamlessly between secondary and community careservices, conducting follow up appointments and supporting people to navigatethrough the wider health and care system.

To facilitate the appropriate registration ofhomeless people with a GP (including UVMP) using the No Wrong Door approach -formulating an individual plan for supporting patients to access primaryhealthcare in the right place, and advocating for this across the health systemwhere necessary, offering practical support as required to achieve this outcome

To facilitate appropriate move onregistrations for patients who are become settled or receive services outsideof the Practice area to ensure patient flow through the service

To assist in further developing thecollaborative multi-disciplinary approach for community services to improveoutcomes for the defined homeless population.

To ensure that people move through thehomeless primary care service to access local primary care services once theircircumstances change

To promote the services of UVMP as asystem lead in relation to homeless health for the city.

To contribute to relevant educationopportunities for clinical and non-clinical staff in relation to homelesshealthcare including general training sessions and placements.

To ensure that the patient experienceis valued and directly informs service improvements.

To contribute to the achievement ofcontract Key Performance Indicators and ensure that this relevant informationand data is kept up to date to support this

To be competent in using relevant ITand electronic systems in order to undertake the required duties for this post

OTHERDUTIES

To ensure compliance with mandatory safeguarding requirements.

To maintain personal and professional development

To attend team meetings, MDTs and other relevantevents as required

To engage in supervision and appraisal sessions.

Undertake any tasks consistent with the level ofthe post and the scope of the role, ensuring that work is delivered in a timelyand effective manner.

Ensure compliance with all relevant policies andprocedures in relation to the operation of the service and also health andsafety, equal opportunities, safeguarding, lone working, data protection andconfidentiality

To ensure that effective communication ismaintained with other agencies including updating of systems and liaison withother services.

To work effectively as part of the homelesshealthcare team, and as and when required cover duties of colleagues in similarroles.

To work effectively as part of the Urban VillageMedical Practice wider team

Person Specification

Knowledge and skills

Essential

• A sound knowledge of local support agencies and a commitment to the continual updating of personal knowledge in this area.
• Excellent communication skills across a range of sectors, both verbally and in writing.
• Excellent negotiating and influence skills
• IT literate, with a sound working knowledge of Microsoft packages and data management/case recording systems.
• Ability to organise, plan and prioritise work in a fast paced and changing environment

Desirable

• Use of EMIS system

Qualifications

Essential

• GCSE grade A-C or equivalent in English & Maths
• NVQ level 2/3 or equivalent experience

Desirable

• Relevant qualifications in health, social care or related subject.

Additional requirements

Essential

• A commitment to working cooperatively and in partnership with a range of colleagues and partner organisations.
• A demonstrable commitment to personal professional development.
• A commitment to equality of opportunity for all and promoting anti-discriminatory practices.
• A commitment to the overall aims of the service and personal commitment to contribute to these
• Resilience

Experience

Essential

• Demonstrable experience of working with people who are disadvantaged or socially excluded
• Experience of multi-disciplinary working to identify and implement outcomes for clients
• Experience of assessing need and working within time-limited interventions to promote and support change.
• Experience of working within safeguarding frameworks to respond to safeguarding concerns with clients

Desirable

• Experience of direct work with homeless people or people with substance misuse issues
• Experience of street outreach
• Experience of lone working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.