NB this is a fixed term role until 31st March 2025 with a possibility of extension if further funding is secured
People experiencing homelessness are among the most vulnerable and isolated in our society, with the poorest health outcomes. Traditional systems of health and care often struggle to meet their needs. Consequently, they are more likely to die young, with an average age of death of for men and for women (ONS, 2021).
To respond to these issues, Urban Village Medical Practice has been commissioned to deliver comprehensive primary healthcare for people experiencinghomelessness in Manchester. Our service offers healthcare via practice based primarycare, a nurse led outreach programme and hospital inreach team at the will be joining a small, committed and compassionate team of both clinical and non clinical staff and thisrole will support people to access all aspectsof healthcare, with a focus on working with secondary care colleagues to support safe discharge at the MRI.
Main duties of the job
The UVMP Homeless Healthcare Service is committed to achieving the following overarching outcomes:
Improving the health of the defined homeless population in the city.
Working to ensure the defined homeless population can engage with accessible and responsive primary healthcare.
Supporting and enabling multi-disciplinary collaborative care for the defined homeless population in order to improve health outcomes.
The Practice is part of the City Centre and Ancoats Primary Care Network (PCN).
This post will embrace our PCN values and ensure that they are demonstrated whilst carrying out all responsibilities of the role. The post holder will make an important contribution to tackling inequalities in health and social care, particularly regarding individuals with long-term conditions.
- put patients first.
- look after our people.
- give great quality care.
- lead the way in transforming patient care.
- contribute towards the wellbeing of our local communities
Urban Village Medical Practice is a vibrant and busy GP Practice based in Ancoats offering comprehensive primary care to people in the local area and people experiencing homelessness across Manchester.
14 March 2023
£27,055 a year
Urban Village Medical Practice
Old Mill Street
To achieve these outcomes, your rolewill be to facilitate the following:
To assist in the provision of directlyaccessible routes into primary health care that can flex as required inresponse to changing requirements or circumstance, including support to achieveNew Patient Health Checks
To assist with the delivery of arobust hospital in reach service in the MRI in order to identify homelessinpatients and undertake effective discharge planning in collaboration withsecondary care colleagues with a focus on engagement with appropriate primarycare following discharge, carrying out identified actions as required toachieve engagement in primary care post discharge.
To be responsible for keeping personalpractice and knowledge in relation to safeguarding practice and policies up todate in order to ensure that the role is delivered in a way that keeps bothpatients and colleagues safe.
To undertake street and communityoutreach in a variety of locations across the city to support the work ofservice.
Provide coordination and navigation for people and their carers acrosshealth and care services, working closely with social prescribing link workers,mental health workers and other primary care network roles.
To work collaboratively with primary care and other agencies to respondto QOF/IIF and other long term health condition targets for this patientcohort.
Making and managing appointments for patients related to primary careand voluntary organisations.
Help people transition seamlessly between secondary and community careservices, conducting follow up appointments and supporting people to navigatethrough the wider health and care system.
To facilitate the appropriate registration ofhomeless people with a GP (including UVMP) using the No Wrong Door approach -formulating an individual plan for supporting patients to access primaryhealthcare in the right place, and advocating for this across the health systemwhere necessary, offering practical support as required to achieve this outcome
To facilitate appropriate move onregistrations for patients who are become settled or receive services outsideof the Practice area to ensure patient flow through the service
To assist in further developing thecollaborative multi-disciplinary approach for community services to improveoutcomes for the defined homeless population.
To ensure that people move through thehomeless primary care service to access local primary care services once theircircumstances change
To promote the services of UVMP as asystem lead in relation to homeless health for the city.
To contribute to relevant educationopportunities for clinical and non-clinical staff in relation to homelesshealthcare including general training sessions and placements.
To ensure that the patient experienceis valued and directly informs service improvements.
To contribute to the achievement ofcontract Key Performance Indicators and ensure that this relevant informationand data is kept up to date to support this
To be competent in using relevant ITand electronic systems in order to undertake the required duties for this post
To ensure compliance with mandatory safeguarding requirements.
To maintain personal and professional development
To attend team meetings, MDTs and other relevantevents as required
To engage in supervision and appraisal sessions.
Undertake any tasks consistent with the level ofthe post and the scope of the role, ensuring that work is delivered in a timelyand effective manner.
Ensure compliance with all relevant policies andprocedures in relation to the operation of the service and also health andsafety, equal opportunities, safeguarding, lone working, data protection andconfidentiality
To ensure that effective communication ismaintained with other agencies including updating of systems and liaison withother services.
To work effectively as part of the homelesshealthcare team, and as and when required cover duties of colleagues in similarroles.
To work effectively as part of the Urban VillageMedical Practice wider team
Knowledge and skills
- A sound knowledge of local support agencies and a commitment to the continual updating of personal knowledge in this area.
- Excellent communication skills across a range of sectors, both verbally and in writing.
- Excellent negotiating and influence skills
- IT literate, with a sound working knowledge of Microsoft packages and data management/case recording systems.
- Ability to organise, plan and prioritise work in a fast paced and changing environment
- Use of EMIS system
- GCSE grade A-C or equivalent in English & Maths
- NVQ level 2/3 or equivalent experience
- Relevant qualifications in health, social care or related subject.
- A commitment to working cooperatively and in partnership with a range of colleagues and partner organisations.
- A demonstrable commitment to personal professional development.
- A commitment to equality of opportunity for all and promoting anti-discriminatory practices.
- A commitment to the overall aims of the service and personal commitment to contribute to these
- Demonstrable experience of working with people who are disadvantaged or socially excluded
- Experience of multi-disciplinary working to identify and implement outcomes for clients
- Experience of assessing need and working within time-limited interventions to promote and support change.
- Experience of working within safeguarding frameworks to respond to safeguarding concerns with clients
- Experience of direct work with homeless people or people with substance misuse issues
- Experience of street outreach
- Experience of lone working
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