Job Summary

Responsible for motivating and developing service user to enter and remain in work. To case manage the service user journey, delivering interventions or signposting/referring to specialist support as per the action plan. To work with and update the probation practitioner at all stages.

Responsible for the accurate identification of the most appropriate occupational direction and service user support needs (pre and post employment), creating and delivering service user Action Plans which facilitate overcoming the identified barriers and achieving progression outcomes in work.


Although you will be home-based you will be expected to travel to our Market Road site (N7 9PW) 3 days a week, and may be required to cover other areas as well.

Essential Job Duties

Undertakes assessments on all referred service users completing an action plan if confirmed as suitable for the programme
Motivates service users to engage fully with the programme
Case manages service users after completion of action plan
Delivers or organises delivery of interventions in the action plan (as per ETE2-4 in the Specification)
Signposts or refers to specialist and/or community services as appropriate
Tailors service user support to their individual needs and available local services
Identifies suitable candidates for a peer supporter role
Completes an Ongoing Support Plan and End of Service report at the end of service user contact
Records all service user contact on the Customer Approved System (CAS) and liaises with the Probation Practitioner as appropriate and in line with specification requirements
Manages cases within NPS risk management procedures
Meet Authority KPIs for their cases


Education and Experience Requirements

Qualifications & Experience

Skills and knowledge in supporting people into employment or training opportunities

Experience of working with people from disadvantaged communities

Experience and skills in working with priority groups as in G1 specification ( desirable )

Experience of people development in an individual and group environment

Experience of working to structured targets and deadlines


Individual Competencies

Ability to build effective working relationships with service user cohorts to motivate and support them into employment, training or education

Ability to motivate/inspires service user to change and engage with other organisations

Able to build strong relationships with employers, statutory, voluntary and partner services

Ability to deliver interventions in the specification to engage service users

Adapts methods/learning styles to individual service users on an individual and group basis


Disability Confident (including LDD support)

Able to manage challenging behaviour/de-escalation

ICT proficient

Strong written and verbal communication.

Strong team player with a positive and flexible approach to both work and colleagues.

Creative problem solving skills and a positive approach to challenging and overcoming limiting beliefs

Ability to plan and organise workload to meet required targets and deadlines

Understanding of how to affect positive behaviour change and committed to promoting desistence in ex-offenders

Awareness of safeguarding and ability to work within NPS risk management procedures

Awareness of issues relating to supporting ex-offenders into employment or training