About the role

We are looking for a Casual Support Worker to work within our Homeless Services based in Erdington, Birmingham.

As a Support Worker you will be providing early and targeted support to aid the recovery and resilience of people with multiple vulnerabilities, working across a portfolio of longer term accommodation-based services intended to positively address the ‘revolving door’ nature of shorter term supported accommodation.

You will support a vulnerable adults customer group, with complex needs, to develop the knowledge and skills they need to better manage their lives, including accessing appropriate services, empowering them to build successful relationships within their community, improving health and well-being and increasing levels of independence as they move through a prevention pathway model.

About you

We are looking for individuals with relevant experience in providing specialist support that may and will cover a range of activities:

  • Excellent communication skills as well as a customer focussed approach are essential
  • Proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory
  • Experience of agile working across locations to support a case load of customers
  • A working knowledge of legislation regarding delivering support
  • Experience in facilitating customer involvement
  • IT Literate and competent with Word, Excel, Support Planning Software and database management and creation
  • Maintaining accurate records that capture identified outcomes and Key Performance Indicators.
  • Ability to manage competing priorities and work to deadline
  • Understand the wider strategic and legislative framework and associated outcomes
  • A flexible approach to working within a shift pattern environment
  • An empathetic nature with the passion to support vulnerable adults
  • Shift Patterns- 07.00-15.00, 13.00-21.00 (7 day week rota)