Job summary

An exciting opportunity has arisen to join a small Business Support Team within Adult Social Care, supporting the busy One Team / Hospital Discharge Support Service.

As part of a small friendly and collaborative team you will have the opportunity to develop and progress within the role through our learning and development offer. This role will entail home working as well as working in an office environment.

The purpose of the Case Support Co-Ordinator role is to provide a varied range of administrative support which may include data entry, and monitoring.

You will be expected to assist with diary management to arrange and attend meetings as required to take notes or develop learning in this area.

As part of our small friendly team, you will be working alongside and have the support of colleagues, the role is varied and interesting.

You will be providing system support for both Managers and Social Workers, liaising with colleagues to resolve queries and provide signposting to callers.

Main duties of the job

You will be providing system support for both Managers and Social Workers, liaising with colleagues to resolve queries and provide signposting to will need to be conscientious, self-motivated, with a flexible can-do attitude and committed to our excellent customer service standards.

An ability to work under pressure is essential as well as the ability to problem solve and gather information efficiently.
A good working knowledge and use of a variety of IT software would be advantageous.
You must have excellent verbal and written communication skills and be confident in liaising with a wide variety of people.
You will need to work well within a team and be able to prioritise incoming work effectively.

This post requires you to have access to sensitive information and will be subject to a Basic Criminal Records Check. Please refer to our policy on the employment of ex-offenders for further information.

This post requires some travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

About us

We’ re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

provide more than 450 services to over 300,000 residents
have ambitious aspirations
are excited about our future
care about Dorset and all the people who live here
know that all roles make a difference and that our employees are key to our success

You will:

have access to a range of employee benefits
be part of an organisation that supports each other to grow and succeed
have access to range of training opportunities which will help with your personal development and career progression

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

Date posted

11 May 2023

Pay scheme

Other

Salary

£17,493 to £17,811 a year

Contract

Permanent

Working pattern

Part-time

Reference number

F0064-23-0000

Job locations

Longfleet Road

Poole

Dorset

BH15 2JB

Job description

Job responsibilities

Purpose and impact

1. Through close partnership working withcommunity-based staff provide effective administrative and co-ordinationservices to support team members deliver assessment; support planning andreviews with the aim of enablingpeople to live health and independent lives for as long as possible.

Key Responsibilities

1. To undertake diary management forallocated team members supporting the assessment, support planning and reviewprocess.

2. To ensure the co-ordination of casereferrals pre-allocation, making sure these are brought to the attention ofcommunity-based staff and Area Practice Managers as required.

3. To carry out the co-ordination ofreview management forward planning and collation of relevant information.

4. Make arrangements for appointments andmeetings, including customer appointments, team meetings and 1 to 1 sessions.

5. To undertake call handling dealingwith case related queries which do not require assessor intervention or resolving day to day queries and issues within agreed boundaries.

6. To manage and record customer and teamrequests for equipment including liaison with Dorset Accessible Homes Serviceand other partners.

7. To deal with correspondence includingword processing and drafting and sending straightforward correspondence onbehalf of team members and managers

8. To be responsible for system input andintegrity of data AIS package input, input into joint health andsocial care systems, case record updates and referrals where appropriate.

9. To act as a central point of liaisonwith central services on case issues, resolving straightforward issues wherepossible AAT, complaints, central review team, brokerage, finance, welfarebenefits).

10. To provide administrative support fora range of internal and external processes completion of Section 117 andContinuing Health care Applications.

11. To manage the administration of caseclosures.

12. To enable and promote self-service forteam members to access regular statistical performance and budgetary monitoringinformation.

13. To undertake the collation ofmanagement information as required to contribute to performance monitoring.

14. To assist managers with recruitmentadministration, co-ordination and correspondence

15. To take notes of specific safeguarding, best interest, complaints and High Risk Multi-DisciplinaryTeam case discussions.

16. To undertake Invoice/procurementhandling and monitor progress.

17. Any other comparable duties asrequired

Please see attached Job Description for full details.