We’re looking for a kind, compassionate and resilient Night Support Worker join our Homelessness service in Westminster. No personal care or experience is required, just the right values.

£18,642.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you’re part of one team? You’ll feel at home here.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

Hopkinson House Hostel provides 24-hour accommodation-based support for 63 individuals who have experienced multiple disadvantages, including rough-sleeping. homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

Many residents have experienced trauma and struggle with mental health problems and can find forming relationships and trusting those in authority difficult as a result. Hopkinson House staff focus on building meaningful relationships with residents, to support them to engage with other services, and move on to more independent accommodation in the future.

Hopkinson House implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma, or are diagnosed with a personality disorder, by focusing on building relationships.

The hostel aims to work in a trauma-informed way and considers psychological models and theories both in terms of how to support residents, and in the day-to-day running of the hostel. It also considers the psychological needs of staff, for example, developing skills and knowledge and regularly reflecting on the work.

Hopkinson House has an in-house Clinical Psychologist who offers one-to-one support to residents, runs reflective practice and training for staff, offers debriefs after difficult incidents, supports the management team to work in a psychologically informed way.

In addition to the vital work undertaken by the team, residents are supported by a various specialist, including the in-house clinical psychologist, art therapist, and specialist substance misuse worker the service workers with various agencies such as community mental health teams, substance misuse teams, specialist outreach teams and homeless GP surgeries.

As the part time night support worker team your responsibilities are to ensure the Health and Safety of customers and the building throughout the night. Reporting any repairs and dealing with and responding to Anti-Social Behaviour, any incidents or emergencies that may arise.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Building supportive, trusting relationships with customers, local residents and external partners, creating a positive atmosphere
Conducting regular patrols of the building
Respond to and deal with ASB complaints from local residents with the Night Security team
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire safety plans, risk assessments, fire alarm checks, Fire Evacuations, Fire Exit remain clear etc.
Being responsible for the handover of key information between shifts verbally and written
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
Excellent IT and Literacy Skills
What you’ll bring:

Is capable of maintaining unconditional positive regard
Views challenging behaviour as a support need.
Has excellent interpersonal skills
At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
Is Customer focused

Please see our full job description on our website


Experience of night work with vulnerable customers
Experience of H & S at work
Excellent IT and Literacy Skills

First Aid certificate
H & S certificate
About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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