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Responsibilities

:

  • Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
  • Troubleshoot client inquiries and issues involving reviewing client data in different formats, i.e. excel file, JSON, XML, FpML messages andparing against our mapping sheets, technical specifications, business requirements to resolve issues or identify system bugs
  • Coordinate with application support and development teams on identifying bugs, issues and testing fixes
  • Helping clients understand how the solution works and how to resolve reporting issues
  • Involvement in client training and site visits
  • Escalate issues in a timely manner and ensure follow and resolution.
  • Assist in validation or UAT for issue resolution
  • Involvement in client training and site visits

    • Education & Experience:

  • Client facing experience
  • Financial services experience preferred particularly securities finance regulatory reporting
  • Knowledge of transaction reporting desired
  • Ability to grasp concepts of a technical nature
  • Advanced excel skills preferred
  • Knowledge of other vendor systems useful
  • Querying and extracting data from a database
  • Understanding of SQL, API
  • Ability to grasp concepts of a technical nature
  • Ability to read and understand technical specifications, business requirements
  • Must be an excellent written and verbalmunicator
  • Excellent interpersonal skills
  • Able to easily adaptmunication style in different situations
  • Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must.

    • Flexible Working:

    We pride ourselves on our agility and diversity, and we wee requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

    Return to Work:

    Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

    Grade/Level ( relevant for internal applicants only ): 9

    The Location: UK Remote

    Aboutpany Statement:

    S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solveplex challenges that equip businesses,ernments and individuals with the knowledge to adapt to a changing economic landscape.

    S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
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    Equal Opportunity Employer

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

    If you need an amodation during the application process due to a disability, please send an email to:” EEOpliance@spglobal “and your request will be forwarded to the appropriate person.”

    US Candidates Only: The EEO is the Law Poster //dol/ofccp/regspliance/posters/pdf/eeopost.pdf” describes discrimination protections under federal law.
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    20 – Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 – Middle Professional Tier I (EEO Job Group)

    Job ID: 286830
    Posted On: 2023-05-18
    Location: Virtual, United Kingdom
    Job ID 286830

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