Job summary
The purpose of this role is to:
Provide front of house reception service for Abertawe Medical Partnership
Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone.
To assist and support Practice Manager/Business Manager.
Main duties of the job
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
Registering new patients with the clinic.
Maintaining patient database via deductions, registrations and updating personal detail changes.
Using the Practice appointments system to book patient appointments.
Processing personal and telephone requests for appointments, visits and telephone consultations
Processing patient prescriptions.
Processing and distributing incoming (and outgoing) mail.
Preparing of patient files in line with practice guidelines
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
To support with HR duties/managing diaries
Taking messages and passing on information.
Filing and retrieving paperwork.
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
About us
Large MDT comprising of 5 partnerpractice, 2 salaried Drs, 4 part time PNs, Cluster Pharmacist, Cluster Paramedicwith additional support from the Mental Health team and the Community OutreachMental Health Homeless Nurse. Based ontwo sites.
AbertaweMedical Partnership is proud to deliver the Healthcare for Homeless Peopleservice in Swansea. We are a committed, hardworking team of healthprofessionals and surgery staff that provide care through flexibleopportunistic engagement, non-judgemental attitudes and a pro-active approachtowards hard to reach people with multiple, complex needs. It is because we arechallenged every day by the issues that we have grown to understand andrespect the complexities of living on the streets. We see holistic treatment asbeing vital to successful long-term outcomes for our patients.
Asa member of our team you will be valued, supported and developed.
Date posted
30 August
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A-23-
Job locations
St. Helens Road
Swansea
West Glamorgan
SA1 4DF
St. Helens Road
Swansea
West Glamorgan
SA1 4DF
High Street
Swansea
West Glamorgan
SA1 1NE
Job description
Job responsibilities
Receptionist/AdministrativeAssistant
The purpose ofthis role is to:
Provide front of house reception service for Abertawe Medical Partnership
Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone.
Duties and Responsibilities:
The duties andresponsibilities to be undertaken by members of the PracticeReception/Administration team may include any or all of the items in thefollowing list. Duties may be variedfrom time to time under the direction of the Administrator/Office Manager,dependent on current and evolving Practice workload and staffing levels:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
Registering new patients with the clinic.
Advising patients of relevant charges for private (non GMS) services, accepting payment and issuing receipts.
Maintaining patient database via deductions, registrations and updating personal detail changes.
Using the Practice appointments system to book patient appointments.
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing patient prescriptions.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information.
Filing and retrieving paperwork.
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Preparing of patient files in line with practice guidelines
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
NB This list is not exhaustive and other duties andresponsibilities may be added that will fall in line with the general role andresponsibilities of an administration post.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health& Safety:
The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the Practice Health& Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equalityand Diversity:
The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/ProfessionalDevelopment:
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance ofeffective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contributionto the Implementation of Services:
Thepost-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Job description
Job responsibilities
Receptionist/AdministrativeAssistant
The purpose ofthis role is to:
Provide front of house reception service for Abertawe Medical Partnership
Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone.
Duties and Responsibilities:
The duties andresponsibilities to be undertaken by members of the PracticeReception/Administration team may include any or all of the items in thefollowing list. Duties may be variedfrom time to time under the direction of the Administrator/Office Manager,dependent on current and evolving Practice workload and staffing levels:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
Registering new patients with the clinic.
Advising patients of relevant charges for private (non GMS) services, accepting payment and issuing receipts.
Maintaining patient database via deductions, registrations and updating personal detail changes.
Using the Practice appointments system to book patient appointments.
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing patient prescriptions.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information.
Filing and retrieving paperwork.
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Preparing of patient files in line with practice guidelines
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
NB This list is not exhaustive and other duties andresponsibilities may be added that will fall in line with the general role andresponsibilities of an administration post.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health& Safety:
The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the Practice Health& Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equalityand Diversity:
The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/ProfessionalDevelopment:
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance ofeffective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contributionto the Implementation of Services:
Thepost-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Person Specification
Experience
Essential
Excellent Customer service skills
IT skills
Desirable
Experience of working in a GP Practice
Person Specification
Experience
Essential
Excellent Customer service skills
IT skills
Desirable
Experience of working in a GP Practice
