Job summary
The core purpose of this role is to offer leadership, direction and operational management to the Integrated Urgent Care service during the course of an operational shift to ensure that:The shift is able to deliver high standards of patient care in line with the keyperformance indicators, resources (clinical, operational, facilities and mobile) are utilised to the best effect throughout the shift.At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS
Main duties of the job
To oversee, co-ordinate and take responsibility for the operational management of shifts across the Bristol, North Somerset and South Gloucestershire service, working in partnership with the on-call Manager where appropriate.
To ensure that arrangements are in place in order that each treatment centre operates effectively and to the required standards.
To manage the interface with NHS during the course of the shift and ensure that the demand coming into the service from NHS and the capacity available in the Integrated Urgent Care service are managed in line with contracted key performance indicators.
To ensure that the dispatch queue from NHS is managed effectively and that agreed protocols and procedures are used to arrange and monitor patient care.
To ensure that excellent communication mechanisms are used to facilitate effective collaboration across different parts of the service during the shift as well as between the service and other relevant providers.
To give direction and instruction to colleagues during the shift as required.To oversee the consistent use of standard operating procedures across the service throughout the shift.
To identify training and development needs of operational staff and report to the Team Managers.
To ensure that hand over arrangements for the next shift are completed to specified standards.
To produce a shift managers report for every shift.
About us
BrisDoc is a proud provider of NHS services and has been delivering ‘patient care, by people who care’ with passion and commitment for over 20 years.
As an ’employee-owned trust’, we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service , GP Practices, and the Homeless Health Service . BrisDoc therefore provides great patient care 24 hours a day, days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.
As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve. The BrisDoc ‘Community Fund’ is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.
Date posted
29 August
Pay scheme
Other
Salary
Depending on experience Dependant on experience
Contract
Permanent
Working pattern
Part-time
Reference number
Overnight Support Officer
Job locations
Unit 21 Osprey court
Hawkfield Business Park, Whitchurch
Bristol
BS14 0BB
Job description
Job responsibilities
To manage key risks to the effective operation of the service during the shift.
To agree operational responses to key risks facing the healthcare system during the out of hours period as required.
To ensure that robust risk management processes in place are followed to manage specific performance risks.
To implement business continuity arrangements in the event of the failure or breakdown of IT, vehicles or equipment.
To address any immediate non-compliance or potential disciplinary issues that occur during the shift and report to Team Managers.To utilise and deploy the resources available to the service to the best effect throughout a shift in line with the service vision and objectives.
To offer operational support to the Clinical Co-ordinator ensuring that care pathways are delivered for individual patients as deemed clinically appropriate by the Clinical Co-ordinator.
To address any immediate resourcing issues created by sickness or absence and put appropriate contingency arrangements in place promptly.To ensure that consistently high operational standards are achieved in all parts of the service on the shift to promote positive patient experience and high staff satisfaction.
To proactively support operational staff and clinical staff throughout the shift to deliver the best outcomes for patients.
To lend support to resolving issues and trouble shoot problems that arise in any part of the service during the shift.
To monitor clinical and operational productivity across the shifts and makerecommendations for improvement to the Service Delivery Team.
To answer calls to the professional line from internal and external health care professionals.
To ensure that the phone is answered within internally determined response time targets.
To guarantee a professional and informed response to the caller and ensure that the Clinical Co-ordinator is available to speak to the caller within the shortest possible timescales (either direct transfer or rapid ring back).
To process external referrals via professional sources other than NHS e.g. ambulance service, pathology results, community teams.
To ensure that such referrals are accurately entered onto the Adastra system.The Post Holder may be required to work additional hours to cover holidays and sickness.
Maintaining regular consistent attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.
To attend all statutory and mandatory training courses and any courses specific to this role.
To be available for staff meetings and meetings with management.
To have a good understanding and follow company policies and procedures.
Establish and maintain effective working relationships with co-workers and the general public.
Attend performance and development reviews with your line manager.
Job description
Job responsibilities
To manage key risks to the effective operation of the service during the shift.
To agree operational responses to key risks facing the healthcare system during the out of hours period as required.
To ensure that robust risk management processes in place are followed to manage specific performance risks.
To implement business continuity arrangements in the event of the failure or breakdown of IT, vehicles or equipment.
To address any immediate non-compliance or potential disciplinary issues that occur during the shift and report to Team Managers.To utilise and deploy the resources available to the service to the best effect throughout a shift in line with the service vision and objectives.
To offer operational support to the Clinical Co-ordinator ensuring that care pathways are delivered for individual patients as deemed clinically appropriate by the Clinical Co-ordinator.
To address any immediate resourcing issues created by sickness or absence and put appropriate contingency arrangements in place promptly.To ensure that consistently high operational standards are achieved in all parts of the service on the shift to promote positive patient experience and high staff satisfaction.
To proactively support operational staff and clinical staff throughout the shift to deliver the best outcomes for patients.
To lend support to resolving issues and trouble shoot problems that arise in any part of the service during the shift.
To monitor clinical and operational productivity across the shifts and makerecommendations for improvement to the Service Delivery Team.
To answer calls to the professional line from internal and external health care professionals.
To ensure that the phone is answered within internally determined response time targets.
To guarantee a professional and informed response to the caller and ensure that the Clinical Co-ordinator is available to speak to the caller within the shortest possible timescales (either direct transfer or rapid ring back).
To process external referrals via professional sources other than NHS e.g. ambulance service, pathology results, community teams.
To ensure that such referrals are accurately entered onto the Adastra system.The Post Holder may be required to work additional hours to cover holidays and sickness.
Maintaining regular consistent attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.
To attend all statutory and mandatory training courses and any courses specific to this role.
To be available for staff meetings and meetings with management.
To have a good understanding and follow company policies and procedures.
Establish and maintain effective working relationships with co-workers and the general public.
Attend performance and development reviews with your line manager.
Person Specification
Qualifications and Experience
Essential
Desirable
Person Specification
Qualifications and Experience
Essential
Desirable
