FULL TIME – 37hrs
Monday – Thursday: 09:00 – 17:00
Friday: 09:00 – 16:30
Including support with Bi-Monthly Street Count and Outreach shifts
This is a specialist support role working with clients between the ages of 18 – 25, who have not held a tenancy or have failed a tenancy before, to move in to a permanent place to live and sustain their tenancy.
The ideal candidate will have experience with working with people who possibly have criminal history, ACE’s, co-occurring diagnosis amongst other complex needs.
You will have a proven record of supporting people who have or are experiencing homelessness and have a good understanding of the homeless housing pathway.
You will have a knowledge on how to maximise income and support clients to manage a budget.
JOB PURPOSE
To be part of a team that supports our clients, by providing intensive wrap around support, keeping them safe and helping them to achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
To assess the needs of each client, helping to develop their personalised support plan and safety plan to achieve their goals. These are kept under regular review
To manage a personal caseload of clients who require intensive support on a one-to-one basis
Providing assertive outreach for those that are rough sleeping to build a trusting relationship, which will require a flexible approach to engagement techniques.
To provide practical support when a client moves into a property such as setting up utilities, sourcing furniture, developing their domestic skills and accessing services in the community
To mediate and negotiate with housing providers to secure accommodation and prevent homelessness when applicable
To engage with local authorities, health providers and other agencies, creating and maintaining working relationships to maximise the opportunities available to clients
To liaise with colleges, training agencies, employers to help clients gain access to education, find work or maintain their benefit entitlement
To lead on client activities to help them gain practical life skills
To support clients by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes
To support clients to understand harm reduction approaches to keep them safe and well
To carry out housing management duties such as collecting service charges at various locations
To support clients in trauma informed and psychologically informed ways
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To provide basic first aid assistance until help arrives (full training is provided)
To work confidently and efficiently when lone working
To maintain accurate records on our client management system and ensure these are stored in line with GDPR
To maintain confidentiality
To represent the organisation in a professional manner
Any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
This role will require a full drivers’ licence and access to a vehicle
This role will require you to work flexibly across several sites and in the community
This role will require you to work with clients on a one-to-one basis
This role will require you to work nights and/or weekends
This role will require you to lone work
This role will require you to support people sleeping rough
ESSENTIAL CRITERIA
Strong communication skills, both verbal and written
Clear verbal and written English
Good keyboard skills for data inputting
Good working knowledge of Microsoft Outlook, Excel and Word
Confident and assertive manner
Ability to self-motivate as you will have some instances of lone working
Effective team working
Ability to respond calmly to crisis
Deal promptly with and effectively react to challenging situations
Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
Experience of managing a caseload of clients
Understanding of the complex support needs of people experiencing homelessness or those with complex needs
Knowledge of Safeguarding practices
Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Understanding of risk assessment and person-centred, outcomes-based delivery
