FULL TIME – 37hrs
Rolling two week rota, early and late shifts, alternate weekends.
Earliest start 07:00 latest finish 20:15
Hampshire Social Inclusion Havant and East Hampshire- provides supported accommodation to adults and families, who are homeless or at risk of homelessness across three locations. Each are tailored to the needs of the clients and offer various levels of support. This service also provides community support to individuals who are having difficulty maintaining their tenancy in their own accommodation in Havant.
Our aim is to provide person-centred support to our clients, empowering them to maintain their existing tenancies and / or gain the life skills they require to move on to more independent living.
If you’re looking for a role where every day is different and are looking to make a difference, then please apply.
JOB PURPOSE
To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps
MAIN RESPONSIBILITIES
To engage and support clients so they have a clear understanding of their rent accounts, their obligations in paying rent and service charges as well as the consequences of getting into arrears
To lead on client activities to help them with managing their finances, paying rent, managing arrears and accessing benefits
To engage with local authorities and other agencies, creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges
To maintain a proactive approach in preventing clients from accruing debts from the day they move in
To support the housing management team to turn around void rooms
To work in partnership and promote positive relationships with stakeholders
To support clients in trauma informed and psychologically informed ways
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To provide basic first aid assistance until help arrives (full training is provided)
To work confidently and efficiently when lone working
To maintain accurate records on our client management system and ensure these are stored in line with GDPR
To maintain confidentiality
To represent the organisation in a professional manner
To carry out any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
This role will require a full drivers’ licence and access to a vehicle
This role will require you to work flexibly across several sites
This role will require you to work with clients on a one-to-one basis
This role will require you to work nights and/or weekends
This role will require you to lone work
ESSENTIAL CRITERIA
Strong communication skills, both verbal and written
Clear verbal and written English
Good keyboard skills for data inputting
Good working knowledge of Microsoft Outlook, Excel and Word
Confident and assertive manner
Ability to self-motivate as you will work on your own
Effective team working
Ability to respond calmly to crisis
Deal promptly with and effectively react to challenging situations
Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
Experience of managing a caseload of clients
Understanding of the complex support needs of people experiencing homelessness or those with complex needs
Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Understanding of risk assessment and person-centred, outcomes-based delivery
