About the role:
Our ideal candidate will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.
A lot of the role is remote working and admin work can be done from home. Each Outreach Caseworker is usually on an early shift 1-3 times per week. These are on the streets of Newham and currently start at 05:30. When seeing clients, you will be out and about, but admin work is done from home.
Other Duties Include:
Supporting service users from point of entry into the service and through their treatment/recovery journey
Providing screening, assessment, and recovery planning and onward referral
Reducing drug and alcohol related harm to service users and the wider community
Promoting carer, service user and community involvement
Providing advocacy for access to partnership services
Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination
To identify and establish contact with rough sleepers working within protocols to rapidly assist service users through street outreach shifts at a variety of times and a range of locations
To identify and establish contact with entrenched rough sleepers, including those unwilling to engage with services, providing assertive outreach
To assist homeless service users to be discharged from hospital at an appropriate time by moving them into appropriate accommodation as quickly as possible
To work closely with drug and alcohol teams to ensure that substance misusers and problem drinkers are able to access treatment
To work with Mental Health Agencies to ensure that where appropriate, service users have access to address their mental health issues
About you:
Have a strong understanding of substance misuse issues and experience of working within a similar field
Understanding of the needs of people who are rough sleeping and/or begging
Be an excellent communicator, both verbal and written with good IT skills
Proactive and able to work on own initiative with excellent time management and prioritising skills
Have a good working knowledge of mental health interventions, services, and good practice
Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
Ability to manage change successfully in a way that prioritises the needs of service users
Excellent communication, negotiation and advocacy skills
Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others
What we will give to you:
In return, we will guarantee a taxi into work when you are on the early shift
25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
Contributory pension scheme
Several benefits incl. discounts for shopping, cinema, holidays, etc.
A friendly and supportive team
Training, career development & progression opportunities
Refer a friend scheme and receive £250 in vouchers if candidate is successful.
Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here
